Aliette Mousnier-Lompré, an emblematic figure of Orange Business, speaks candidly about the evolution of artificial intelligence. Orange’s vision goes beyond the development of LLMs. The responsibility to support businesses is paramount. The goal is to transform existing technologies into innovative solutions that address contemporary challenges. Orange’s strategy is based on the integration, support, and security of processes, thus ensuring sustainable digital transformation. The focus is on pragmatic support, combining innovation with digital sovereignty.
A pragmatic approach to generative AI
Orange Business has recently expanded its portfolio of solutions in generative artificial intelligence (AI), while clarifying that the goal is not to become a developer of language models (LLM). The partnership with LightOn has been crucial in meeting client expectations, who are looking for guidance on technological choices.
The needs of businesses have intensified, and Orange Business has observed that the market is proactively seeking solutions. This assessment led to a collaboration with LightOn, a French start-up that allows access to high-performing models in French. The intuitive user interface is a real asset for businesses.
Live Intelligence Open Offer
The turnkey solution, named Live Intelligence Open, allows companies to interact with an artificial intelligence assistant for various tasks, including translation and coding assistance. This program stands out due to its access to a wide range of LLMs, catering to the varied needs of clients.
The strategy includes creating a library of use cases. The emphasis is on transforming technologies into added value for businesses. Orange Business aims to provide “recipes” facilitating the use of AI tools while helping clients make the most of these technologies.
Client interface and manipulation of LLMs
Companies can now securely choose from different LLMs, ensuring the protection of their data. The interface, inspired by that of ChatGPT, includes modules and a search engine that allows identifying specific use cases.
An employee working in sourcing, for example, can explore the modules tailored to their sector. Each module is prepared by experts, optimizing the efficiency of the results obtained. The library thus developed will gradually be made available to clients for autonomous use.
Strategic partnerships
Orange Business relies on LLM providers like Mistral and Google, without seeking to develop models in-house. This collaboration strategy helps avoid high development costs while integrating ready-to-use solutions available in the market. The user interface is the true domain of innovation for the company.
The addition of a management module facilitates the administration of the solution by IT or human resources teams. The objective remains to maximize the use of AI tools while ensuring traceability and efficiency.
A look to the future
Orange Business anticipates further developments in the banking and insurance sectors, where specific applications will leverage the large-scale conversion capabilities of AI. This sector requires modern migration techniques to transition from old coding languages to new standards.
The know-how of AI in programming language conversion is promising. The pre-designed modules aim to simplify this migration, even for users not familiar with coding techniques. This approach could greatly enhance digital transformation within companies.
Internationally-oriented innovations
Orange Business focuses its innovation efforts not only in France but also in other markets like Africa. The initiative to develop AI models suited to local languages is part of a social responsibility approach. Access to high-performing technologies is essential to reduce the digital divide.
The varied dialects in Africa require special attention, ensuring that the developed models meet the expectations of these populations. This commitment to deploying AI solutions in local languages strengthens Orange’s position in this emerging continent.
Sovereign cloud and cybersecurity
The coexistence of generative AI and cloud infrastructures raises issues of digital sovereignty. Orange Business has undertaken to develop sovereign cloud solutions in France and Europe, while partnering with key market players.
The creation of the joint venture Bleu, in partnership with Capgemini, is a testament to this ambition. By integrating the best cloud technologies while ensuring legal protection, Orange Business aims to provide solutions in line with companies’ expectations regarding security and sovereignty.
Cybersecurity and AI
The issue of cybersecurity remains paramount in the field of generative AI. Recent discussions have revealed growing concerns about the protection of models against potential manipulations. Orange CyberDefense plays a central role, with offerings tailored to the varied needs of businesses.
The development of cybersecurity solutions specific to the challenges of AI constitutes an essential aspect of the support offered to clients. Vigilance is required in this constantly evolving field.
The reliability of AI models
The challenges related to the reliability of generative AI models include the risk of hallucination. While this issue is acknowledged, companies developing LLMs are doing everything possible to minimize this risk. AI is viewed as a co-pilot meant to assist users, rather than to make autonomous decisions.
With a satisfaction rate of 49%, Orange users appreciate the time savings brought by these tools. On average, each user benefits from an additional two hours per week, reflecting the positive impact on productivity and work efficiency.
A long-term vision
Orange Business positions itself as a key player in digital trust in Europe. The ambition to become the reference network and digital integrator is based on the convergence between infrastructure services and digital solutions.
With increased attention to security and digital sovereignty issues, Orange Business aims to play a major role in supporting European businesses. Targeting synergies between AI, cloud, cybersecurity, and other technology solutions will generate real added value for clients.
Frequently asked questions: Aliette Mousnier-Lompré (Orange Business) – Our goal is not to create LLMs
What is the reason that Orange Business does not develop its own LLMs?
Orange Business prefers to focus on integrating and utilizing existing market solutions, as developing LLMs is costly and requires substantial investments. Their goal is to use the best available technologies to serve customers effectively.
What technologies does Orange Business use in its AI solutions?
Orange Business relies on LLM solutions developed by companies such as Mistral, OpenAI, and Google. This enables them to offer a diverse set of tools tailored to the specific needs of their customers.
How does Orange Business ensure the protection of clients’ data when using AI solutions?
Orange Business ensures that clients’ data is protected and not shared outside the secure environment. This includes commitments to intellectual property protection and cybersecurity measures.
How does the ‘Live Intelligence Open’ solution differ from other offers on the market?
‘Live Intelligence Open’ allows companies to query an AI assistant and access a wide library of use cases, thus facilitating the use of tools and their application to generate significant value.
What are the benefits for companies using Orange Business solutions?
Companies benefit from customized solutions that combine AI, cybersecurity, cloud, and network, enabling them to improve their operational efficiency and save time and costs.
What are Orange Business’s intentions regarding the extension of its AI solutions in the future?
Orange Business plans to continue developing its AI offerings, particularly by working specifically on sectors such as banking and insurance, to adapt its solutions to the evolving needs of its customers.
How does Orange Business help companies understand and evolve their AI use cases?
Orange Business has created “recipes”, that is to say, pre-packaged modules that allow users, even non-experts, to easily use AI tools to transform technology into added value.
Does Orange Business offer training for companies on using AI?
Yes, Orange Business offers support, training, and consulting services to help companies integrate these new technologies while ensuring their effectiveness and security.
How does Orange Business address the challenges of generative AI related to model reliability?
Orange Business acknowledges that generative AI technologies may present risks. It is essential to use these tools as co-pilots to assist users while maintaining human oversight to avoid potential errors.
Why is it essential for Orange Business not to develop its own LLMs but to use those from partners?
By focusing on integrating existing LLMs, Orange Business can offer its clients advanced solutions without the costs and challenges associated with the internal development of technologies that already exist on the market.
