Orange Business redefines the integration of generative AI solutions. This strategic initiative addresses the pressing need for businesses to fully leverage innovative technologies. By relying on operational tools, Orange Business facilitates a secure and efficient adoption of artificial intelligence. The promise of a successful digital transformation emerges. This approach enables organizations to increase their efficiency while ensuring the protection of sensitive data. The solutions are built around an intuitive ergonomics, alleviating the burden on users in handling these advanced technologies.
Orange Business and Generative Artificial Intelligence
“We are not an LLM developer; we package existing solutions”, says Aliette Mousnier-Lompré, CEO of Orange Business. This statement highlights Orange Business’s commitment to integrating generative artificial intelligence (AI) solutions, aiming to simplify their adoption by businesses.
Launch of the “Live Intelligence Open” Offer
Following the launch of a first SaaS offering in March, Orange Business strengthens its proposal. Also developed in partnership with the French start-up LightOn, this offer, titled “Live Intelligence Open”, provides a range of ready-to-use solutions. Users can now query a generative AI assistant for various tasks, such as coding assistance or translation.
Concrete and Pre-configured Use Cases
This offer includes a library of use cases created during internal tests conducted with 50,000 employees. The internal tool, called Dinootoo, relies on several LLMs, including GPT-4 and DALL-E from OpenAI. The tests helped define pre-configured actions available in the library, such as document analysis and report writing.
Ease of Use
Simplicity is a priority for Orange Business. The creation of cooking recipes, i.e., simplified actions for users, will facilitate the adoption of the tool. Results from an internal survey show that 80% of users believe they save at least two hours a week thanks to the integration of this technology.
Security Guarantee and Data Protection
The “Live Intelligence” solution positions itself as a response to the issue of “Shadow AI”. Aliette Mousnier-Lompré promises that client files and data will be secured, preventing any leakage of sensitive information. The data is hosted and managed in Europe, ensuring rigorous oversight of the deployment and use of generative AI.
Adaptation to African Regional Languages
Meanwhile, Orange Business is turning to the African continent, where it is already established in 17 territories. The company collaborates with OpenAI and Meta to adapt several language models, such as Whisper and Llama 3.1, to African languages. This initiative aims to incorporate languages like Wolof and Pulaar, thus enriching the linguistic ecosystem of AI.
Collaboration with OpenAI
An agreement signed between Orange and OpenAI will allow direct access to the models offered by this start-up. This partnership aims to facilitate advancements in voice interactions based on AI with Orange’s clients, thereby enhancing customer service effectiveness.
Towards Widespread Adoption
The proposal of generative artificial intelligence solutions by Orange Business embodies a tangible response to the growing needs of businesses for innovation. With its integrated technologies and tailored offerings, Orange Business positions itself at the forefront of digital transformation. Companies, regardless of their industry, can now leverage these advanced tools to optimize their operations, improve productivity, and stimulate innovation.
Frequently Asked Questions
What is the “Live Intelligence” offer from Orange Business?
Live Intelligence is a generative AI solution offered by Orange Business, allowing users to interact with several language models for various applications, such as coding assistance and translation.
How does Orange Business ensure data security in its generative AI solutions?
Data is hosted and managed in Europe, ensuring strict protection of intellectual property and client files, thus minimizing risks related to the phenomenon of “Shadow AI”.
What types of use cases are available with the Live Intelligence platform?
The platform offers pre-configured use cases, such as document analysis, meeting minutes writing, and extracting information from email chains.
Are there any case studies on the use of Live Intelligence within Orange?
Yes, a testing phase was conducted with 50,000 employees, allowing the collection of data and feedback on the use of the internal AI tool, Dinootoo.
What is the deployment schedule for the Live Intelligence offer?
The platform is expected to be delivered in early 2025, after a successful testing period of the internal AI tool.
What time savings have Orange Business users reported with Live Intelligence?
A survey revealed that 80% of users report saving at least 2 hours a week by using Orange Business’s generative AI.
How is Orange Business adapting generative AI to African regional languages?
Orange Business collaborates with OpenAI and Meta to fine-tune language models in order to integrate local languages like Wolof and Pulaar, aiming to improve interactions in Africa.
What are the specific benefits for companies that choose Live Intelligence?
Companies benefit from a turnkey solution that combines performance and simplicity, allowing them to focus on their core business while leveraging the capabilities of generative AI.
