Public service: recommendations to regulate the use of AI

Publié le 3 July 2025 à 09h36
modifié le 3 July 2025 à 09h36

Recent advances in artificial intelligence are transforming the public sector, raising questions about ethical and philosophical implications. The challenges of regulation are becoming pressing, as the State attempts to integrate these technologies while preserving the fundamental values of public services. The development of appropriate recommendations has become imperative to guide this evolution.

_The necessity for a clear political framework_ is imposed in the face of the proliferation of technological devices. _Respect for democratic principles_ must not be compromised by hasty technological choices. _A long-term strategic vision_ is essential for the sustainable and responsible development of AI in the public sphere.

The Development of AI in the Public Sector

In the face of the rapid rise of artificial intelligence (AI), various branches of public action in France are already integrating this technology. Institutions like France Travail or the Family Benefits Fund are harnessing AI to optimize various processes such as combating fraud and guiding users. This phenomenon, which is spreading within administrations, raises concerning issues and the need for regulation.

Call for Strategic Regulation

The think tank, The Sense of Public Service, recently published a report in collaboration with the Jean Jaurès Foundation. This document, titled “Public Service Under the Challenge of Artificial Intelligence,” emphasizes the urgency of creating a political framework to regulate the evolution of AI in the public sector. The central question lies in defining a technological development that remains faithful to the fundamental principles of public services, such as sovereignty, ecological sustainability, and respect for democratic values.

The Challenges of Technical Inefficiency

Despite the growing integration of AI, a purely technical approach could prove insufficient. Johan Theuret, co-founder of the Sense of Public Service, stated that solutions should not be designed solely from a technological standpoint. A regulatory model must be established to prevent the excesses that could arise from uncontrolled use of these technologies. The need for a long-term vision and a strong public policy is becoming imperative to anticipate future challenges.

Future Perspectives

The report emphasizes the implementation of ethical principles aimed at guiding the deployment of AI. Establishing a pluralistic and inclusive governance would confer greater legitimacy to technological innovations. Public actors must design a trusted digital space, which could draw inspiration from current European initiatives addressing data and AI regulation. Creating a favorable ecosystem is essential for exercising adequate control over the challenges posed by AI.

Political and Social Conclusion

To effect meaningful change, dialogue among technology designers, political decision-makers, and civil society is necessary. The report suggests that the citizen community should feel involved in decisions regarding the integration of AI. This participatory model would strengthen the legitimacy of the norms to be adopted in the face of a future marked by an increasing use of intelligent technologies.

Frequently Asked Questions

How can artificial intelligence improve public services?
There are several applications of AI in public services, including combating fraud, guiding users, and automating administrative processes, thereby resulting in increased efficiency and transparency.

What are the recommendations for ethical development of AI in the public sector?
Recommendations include establishing a clear political framework, ensuring respect for principles of sovereignty and ecological sustainability, as well as protecting personal data and respecting the democratic rights of citizens.

What role does the public sector play in the regulation of AI?
The public sector must play a central role in developing appropriate strategies and policies that take into account the ethical, legal, and social challenges posed by the increasing use of AI in public administration.

What are the risks associated with the use of AI in public services?
Among the risks are algorithmic biases, loss of data privacy, lack of transparency in automated decisions, and the potential reduction of human contact in interactions with users.

How can citizens be involved in the development of AI in the public sector?
It is essential to organize public consultations, forums, and hackathons to gather citizen feedback and ensure that AI solutions meet their needs while addressing their concerns.

What are examples of successful implementation of AI by public agencies?
Examples include the use of chatbots by local administrations to enhance customer service, or advanced analytics systems to detect anomalies in social benefits applications.

Is the public sector ready to integrate AI securely?
While some agencies have already begun integrating AI, it is crucial to assess and enhance security infrastructures, train personnel, and establish data management protocols to ensure secure implementation.

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