The CEO of OpenAI warns at a Federal Reserve conference that entire categories of jobs could disappear due to AI.

Publié le 23 July 2025 à 09h31
modifié le 23 July 2025 à 09h31

Professional upheavals are looming on the horizon. At a recent Federal Reserve conference, *Sam Altman*, the CEO of OpenAI, addressed the impact of AI on entire sectors. The findings are alarming: *certain categories of jobs could completely disappear* due to rapid technological advancements. The implications extend far beyond the world of work, affecting varied fields such as healthcare, where diagnoses provided by AI sometimes surpass those of doctors. Companies must prepare to navigate this *inevitable reality*, as artificial intelligence is inexorably redefining our relationship with employment and human expertise.

An Alarming Vision of the Future of Work

During the Federal Reserve conference, Sam Altman, the CEO of OpenAI, presented a striking perspective on the future of work. He stated that the rise of artificial intelligence (AI) could lead to the disappearance of entire categories of jobs. The leader mentioned the radical transformation of customer service, where roles such as support agents could become obsolete.

The Future of Customer Service

Altman emphasized that current AI systems already surpassed human capabilities in this field. The use of AI in customer support offers a seamless and efficient experience, without the complications of navigating through phone menus. In the future, calling customer service will be a direct interaction with AI, capable of instantly resolving issues.

AI and Healthcare

The top executive of OpenAI also addressed the issue of AI in medicine, claiming that its diagnostic abilities surpassed those of many doctors. According to Altman, “ChatGPT can, in most cases, be a better diagnostician than the majority of healthcare professionals.” Despite these advancements, he specifically expressed his desire to maintain a human connection in the medical process.

The Stakes of Security and Regulation

The meeting with government representatives echoed the growing concerns around the use of AI as a weapon. Altman warned that hostile nations could use advanced AI capabilities to attack sensitive systems, such as the United States financial system. This risk was quantified as one of the most concerning scenarios of his speech.

An American Authorities Reaction

Altman’s speech coincided with the Trump administration’s launch of an “AI action plan,” aimed at simplifying regulations and encouraging technological innovation. Under this administration, the conversation around AI seems to evolve towards a necessity for rapid growth, particularly to outpace competition from countries like China.

OpenAI’s Commitment in Washington

Altman revealed that the company plans to open an office in Washington in the coming year. This initiative is part of a strategy aimed at positively influencing AI policy. Beyond public statements, OpenAI seeks to navigate an environment where expectations and regulations could shape the technological future.

Concerns Related to Fraud

During the event, Altman also mentioned the dangers posed by advanced technologies such as voice cloning, which could facilitate fraud and identity theft. He warned that some financial institutions continue to accept voice print as authentication, thus increasing the risk to data security.

As the implications of AI on the workforce and society become more apparent, an urgent debate on the directions to take in regulating and integrating these technologies is emerging. For more information on technological initiatives and the potential impact on various sectors, read the following analyses: the financial potential of AI, the future of tech startups, and the benefits of AI for youth.

Frequently Asked Questions about the Impact of AI on Employment

What categories of jobs are the most threatened by AI according to the CEO of OpenAI?
According to OpenAI’s CEO, Sam Altman, jobs in customer support are particularly vulnerable and could disappear due to the advancement of AI.

How is AI transforming customer support?
AI is gradually replacing customer support agents by providing quick and accurate responses, thus eliminating transfers and complex phone systems.

Can AI outperform doctors in diagnosis?
Sam Altman indicated that AI, like ChatGPT, can sometimes surpass doctors in diagnostic effectiveness, although he does not wish to completely forsake human interaction in healthcare.

What concerns did Sam Altman raise regarding the military use of AI?
He expressed concerns about the possibility of hostile nations using AI as a destructive weapon against financial systems or other critical infrastructures.

What regulatory changes are expected as a result of AI advancements?
The government is considering defining and loosening certain regulations to facilitate innovation in the AI sector, thereby promoting the establishment of new data centers.

What is OpenAI’s opinion on the need to regulate AI?
OpenAI, along with its competitors, emphasizes the importance of regulating AI to ensure its safe and ethical development.

What will the future of work look like with AI?
The future of work could undergo dramatic changes, with jobs disappearing, particularly in automatable sectors, and new types of positions emerging that require advanced tech skills.

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